Version User Scope of changes
Mar 10 2009, 4:36 AM EDT (current) JimHalfpenny 141 words added, 6 words deleted
Mar 10 2009, 4:25 AM EDT JimHalfpenny 104 words added

Changes

Key:  Additions   Deletions
WHY ORACLE
  • Oracle Self-Service is the industry's only complete solution for allowing your customers to do business with you anytime, anywhere.
  • Oracle's industry-leading customer self-service offerings transform customer relationships, improve profitability, and increase customer loyalty.
ORACLE'S LEADERSHIP #1 IN SELF-SERVICE SOLUTIONS
  • #1 Adopted solution on the market with over 125 million enrolled users.
  • Self-Service customers realize the most rapid payback with an average return on investment in less than one year.
  • Oracle is the only vendor with a proven solution in all three aspects of customer self-service: eBilling, eCommerce, and eService.
Links
E-BillingLeverageTo enjoy these benefits
Most Complete Multi-Channel Footprint
  • Fuel adoption of self-service initiatives with relevant, cross-channel eBilling content
  • Automatically respond to requests through the customer's channel of choice with eService solutions
  • Consistently extend your sales reach across all customer interactions with eCommerce solutions
Highest ROI
  • Realize rapid payback on investment with an average breakeven in 6-12 months
  • Improve customer retention and drive incremental revenue by providing a superior, intuitive customer user experience
  • Decrease call center costs by driving the answers to your top 7-10 customer inquiries to lower cost channels like the web
Most Proven Solution
  • Achieve 3-5x higher usage than competing solutions with industry-leading end user adoption
  • Choose an industry leader already supporting over 125MM enrolled users
  • Support business growth with robust, scalable, and flexible architecture


DISCOVER HOW CUSTOMER SELF-SERVICE SOLUTIONS CAN HELP YOU
E-BillingeCommerceeService
Oracle Self-Service E-BillingeCommerceSiebel E-Commerce Siebel E-Support

Oracle iStore
eService

Siebel E-Support