The term "enterprise social software" generally describes this class of tools. As of 2006, "Enterprise 2.0" had become a catchier term, sometimes used to describe social and networked changes to enterprises, which often includes social software (but may transcend social software, social collaboration and software). "Enterprise Web 2.0" sometimes describes the introduction and implementation of Web 2.0 technologies within an enterprise,[citation needed] including rich Internet applications, providing software as a service, and using the web as a general platform


Enterprise social software, also known as Enterprise 2.0, is a term describing social software used in "enterprise" (business) contexts. It includes social and networked modifications to company intranets and other classic software platforms used by large companies to organize their communication. In contrast to traditional enterprise software, which imposes structure prior to use, enterprise social software tends to encourage use prior to providing structure. The Association for Information and Image Management (AIIM) defines Enterprise 2.0 as "a system of web-based technologies that provide rapid and agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise".